Refund and Return Policy

At ArrtoSho, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy. Please read the following guidelines carefully to understand our procedures and requirements.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within 30 days of the delivery date.
  • You must provide proof of purchase, such as the order number or receipt.

Certain items are not eligible for return, including:

  • Custom-made or personalized items.
  • Items marked as non-returnable in the product description.
  • Gift cards.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [insert contact email here] with your order number and a detailed reason for the return.
  2. Our customer support team will review your request and provide you with a return authorization (RA) number and instructions on how to return the item.
  3. Pack the item securely in its original packaging, including all accessories and documentation.
  4. Clearly write the RA number on the outside of the package.
  5. Ship the package to the address provided by our customer support team.

3. Return Shipping

You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping service to ensure that the item is received by us. We are not responsible for items lost or damaged during return shipping.

4. Inspection and Processing

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1. If the item is approved for return, we will process your refund or exchange within 7-10 business days.

5. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

The following deductions may apply to your refund:

  • Original shipping costs (unless the return is due to our error).
  • Restocking fees (if applicable, as indicated in the product description).

6. Exchanges

If you prefer an exchange, please indicate the desired item when initiating the return. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert contact email here] with photos of the damaged item and packaging. We will arrange for a replacement or refund, depending on the circumstances.

8. Non-Returnable Items

The following items are non-returnable:

  • Custom-made or personalized items.
  • Items marked as non-returnable in the product description.
  • Gift cards.
  • Items that have been used or damaged after receipt.

9. Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at: [insert contact email here].